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    SHIPPING, CANCELLATION, AND REFUND POLICY


    Cancellation Prior to Shipment

    If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at [email protected]l.com

    Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment


    Return Policy

    The following are the policies to be eligible for return requests after shipment/ receipt of goods:

    1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
    2. Only items that have been purchased directly from [email protected] Online Store can be eligible for a return.
    3. Any [email protected] Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
    4. Goods are eligible for a return if the following are applied:
    • Incorrect:
    • The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
    • Damaged:
    • The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete [email protected] Online Store product.
    • Returned items must meet the following requirements:
    • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
    • You have proof of purchase (order invoice number and receipt).
    • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
    • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
    1. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
    2. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.


    REFUND POLICY

    Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

    1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
    2. Credit card refunds services, refunds will be sent to the card-issuing bank.

    Kindly contact your card-issuing bank with regards to the duration of the credit refunds.SHIPPING POLICY


    Shipping Address

    We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

    Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

    We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

    All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.


    Change In Shipping Address

    If you have any request for change of shipping address, please email us at [email protected] within 12 hours upon your order submission.

    If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.


    Shipping Time

    It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.


    Tracking Number

    Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

    For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.


    We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

    TERMS & CONDITIONS

    Terms & Conditions

    Welcome to MUFAZ GROUP SDN BHD for online store. Terms and conditions stated below applies to all visitors and users of http://instagram/fawwaz.hq. You are bound by these terms and conditions as long as you're on http://instagram/fawwaz.hq

    General

    The content of terms and conditions may be change, move or delete at any time. Please note that http://instagram/fawwaz.hq have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, http://instagram/fawwaz.hq will take immediate actions against the offender(s).

    Site Contents & Copyrights

    Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by MUFAZ GROUP SDN BHD.

    Comments and Feedbacks

    All comments and feedbacks to MUFAZ GROUP SDN BHD will be remain [email protected]


    User shall agree that there will be no comment(s) submitted to the http://instagram/fawwaz.hq will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

    Product Information

    We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

    Newsletter

    User shall agree that http://instagram/fawwaz.hq may send newsletter regarding the latest news/products/promotions etc through email to the user.

    Indemnification

    The user shall agree to defend, indemnify and hold http://instagram/fawwaz.hq harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

    Link to other sites

    Any access link to third party sites is at your own http://instagram/fawwaz.hq will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

    Inaccuracy Information

    From time to time, there may be information on http://instagram/fawwaz.hq that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

    Termination

    This agreement is effective unless and until either by the customer or http://instagram/fawwaz.hq. Customer may terminate this agreement at any time. However, http://instagram/fawwaz.hq may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

    Shipping and Delivery Policy

    Items in stock: 2-5 working days for Standard Delivery items. Items that are out of stock: Please email or call us for assistance.

    Payments

    All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.


    Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.